At Paul Granelli we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. A refund can be requested within 14 days of despatch and an exchange within 30 days of dispatch. (Please see the terms and conditions below) offers two easy return options. * see exclusions below.

When returning items to or to one of our showrooms, the item(s) must be in its original condition and packaging, accompanied with the dispatch note & our showrooms cannot accept returns for items which have been altered or engraved.

Items can be returned direct to Paul Granelli within 14 days (refund) / 30 days (exchange) as confirmed above from the date of dispatch with the dispatch note.

For your benefit and security, in the event of a postal return we recommend that you send the goods back to by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.


Alternatively, purchases may be returned to one of our showrooms where our store will be pleased to process your refund or exchange.