About Paul
Engagement Rings
Eternity Rings
Wedding Rings
Diamond Jewellery
Luxury Watches

Privacy Policy

Paul Granelli (“We”) collect and use (i.e. process) personal data in the course of our activities.  We are obliged to comply with the law, in particular the Data Protection Act and the EU General Data Protection Regulation (GDPR), when acquiring and processing personal data.

For the purpose of the Data Protection Act 1998 (the Act) and the GDPR, the data controller is Paul Granelli, 4 Bramhall Lane South, Bramhall, Cheshire, England, SK7 1AF

COLLECTION AND PROCESSING OF PERSONAL DATA 

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.paulgranelli.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise.  This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site.  For example, name, address, date of birth, contact details, financial information.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys for the purposes of research, although you are not obliged to respond to them.
  • Analytics such as your IP address and operating system that show how you navigate our site, this is for fraud prevention means, system administration and to report aggregate information to our advertisers. This is statistical data about our users browsing actions and patterns and does not identify any individual.
  • Information of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site, including but not limited to, traffic data, whether it is required for our own billing purposes or otherwise and the resources you access.

USES MADE OF THE INFORMATION 

We use information held about you in the following ways:

  • To carry out our obligations arising from any contracts entered into between you and us.
  • To provide you with information, products and services that you request from us or which you feel may interest you, where you have consented to be contacted for such purposes. For product enquiries your email address,  including details of the watch you selected, will be stored so we can return a quote by e-mail or send offers of similar watch models or offers that may be of interest to you.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer and to allow you to participate in interactive features of service, should you choose to do so.
  • To conduct market research.
  • To notify you of changes to our service.
  • To run promotions, competitions and events from us or those from carefully selected third party companies.

Your data may also be used with your consent by third parties to provide you with information about goods and services which may be of interest to you and we or them may contact you by telephone or email.  If you do not want us to use your data in this way, or to pass your details onto third parties for marketing purposes please email customerservices@paulgranelli.co.uk

We may provide our advertisers with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day).  Such aggregate information may also be used to help advertisers reach the kind of audience they want to target (for example, women in SW1).  We do not disclose personal information about identifiable individuals to our advertisers.  We may make use of personal data we have collected from you to enable us to comply with our advertisers wishes by displaying their advertisement to that target audience.

DISCLOSURE OF YOUR INFORMATION 

Your personal information may be disclosed to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 to provide goods and services to you.

We may disclose your personal information to GDPR certified third parties:

  • In order to process your order or conduct services that you have instructed us to carry out.
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Paul Granelli or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with a legal obligation, or in order to enforce or apply our terms and conditions of sale or purchase and other agreements; or to protect the rights, property, or safety of Paul Granelli, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).  It may also be processed by staff operating outside the EEA who work for us or one of our suppliers.  Such staff may be engaged in, among other things, the fulfilment of your order, the processing of payment details and the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing outside the EEA.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers.  Payment transactions  are encrypted.  Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential.

The transmission of information via the Internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at our own risk.  Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes.  You can exercise this right to prevent such processing by contacting customerservices@paulgranelli.co.uk.

Our site may, from time to time, contain links to and from websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

You have the right to access any information we hold about you.  Your right of access can be exercised in accordance with the Data Protection Act 1998 and GDPR.  Any access request for your own personal information may be subject to a fee of £10 to meet our costs in providing you with any details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. 

CONTACT

Questions, comments and requests regarding this privacy policy should be addressed to paul@paulgranelli.co.uk

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Established in 1931, GIA is the world’s foremost authority on diamonds, coloured stones and pearls. A public benefit, non-profit institute, GIA is the leading source of knowledge, standards and education in gems and jewellery.
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Our recent customer reviews

Hear from our latest customer experiences at Paul Granelli's
I’ve used this jewellers for a few years to have my wife’s rings cleaned and re coated and can’t fault the care and service provided .The staff are extremely helpful and paul helped me out recently when buying a pre owned watch which he didn’t really have to do but he goes above and beyond for his customers.Highly recommend jewellers
Macca 2019
Macca 2019
12:31 18 Jun 24
Great service and quality work. I had a simple ring size adjustment, but I can imagine the service would be every bit as good with complicated intricate pieces.
Stewart Warrender
Stewart Warrender
11:55 22 Mar 24
A wonderful selection of jewellry to choose from at surprisingly reasonable prices. Needed a necklace repaired and it was attended to immediately much to my surprise and complete satisfaction. For lovers of good jewellery this shop is certainly worth a visit.
Pauline B
Pauline B
10:33 28 Nov 23
Fantastic service as always from Paul and his staffRequested valuation of recently purchased jewellery which was carried out efficiently as always.Always pop in to have my jewellery cleaned and polished and they always sparkle afterwards.Staff are always lovely and friendly and never pressure you to buy the jewellery.Would definitely recommend Paul and his fabulous team
Tracy Guiney
Tracy Guiney
10:48 10 Oct 23
I went into Paul’s to have my rings resized. He’s done a fantastic job as always - they’ve also been polished and look brand new again. Always a very friendly, personal service when we visit. Thanks again
Holly Grundy
Holly Grundy
11:20 26 Sep 23
Amazing Jewellers! So friendly and helpful and excellent service. Would definitely recommend ☺️
Sophie McKenna
Sophie McKenna
15:59 08 Aug 23
Really fast and friendly service
Tom Lansbury
Tom Lansbury
13:39 17 Apr 23
Called in on the off chance this morning to ask Paul to look at some earrings I had bought elsewhere for my daughter in law that appeared broken. In minutes they were fixed for no charge. How lovely that shops like this still exist and provide such a lovely friendly service. We will be back.
Tina Reid
Tina Reid
11:23 17 Apr 23
Been searching the NW for a professional jeweller who could undertake watch and battery replacement services in house. Service absolutely excellent. Very grateful to all .
ENT NER
ENT NER
19:44 15 Apr 23
Went in recently to get my sterling silver bracelet cleaned as it got tarnished whilst at a spa break. Paul and his team reassured me they'd be able to clean my bracelet and also offered to clean my rings for free when I went to collect my bracelet. My bracelet is shiny and clean again and I can't thank Paul and his team enough. A few friends have been to have their rings cleaned for free and were provided with helpful advice on getting their rings adjusted to fit their finger properly - fantastic service and would highly recommend for anyone who needs any of their jewellery cleaned or readjusted.
Neesha Patel
Neesha Patel
20:37 03 Apr 23
First class attention to repair. Many thanks.
Phil Toulson
Phil Toulson
11:23 06 Mar 23
Amazing service from Paul and his team we got wedding rings and engagement ring and the guys were first class, I wouldn’t go anywhere else .
Jon Beesley
Jon Beesley
07:27 05 Mar 23
Visited Paul on Saturday who assessed my jewellery and cleaned it all thoroughly! I always get a lovely warm welcome and would highly recommend him. (As a bonus he’s really good looking too! 😜).
perveen ahmad
perveen ahmad
14:28 25 Feb 23
As a professional designer, I tend to view many jewellery designs as uninspiring or overly 'safe'. Paul creates some truly unique pieces. He's a man knows his carats, with a personal flair that reflects in his window.
Stuart Gerrard
Stuart Gerrard
16:59 20 Feb 23
Deborah Baxter
Deborah Baxter
16:40 14 Feb 23
Thanks again Paul! Once again we have experienced fantastic customer service from Paul and the team.
Dan Batch
Dan Batch
06:50 10 Feb 23
Reset my engagement ring and I’m really happy with the end result
Gill Carr
Gill Carr
17:22 04 Nov 22
So Happy with the service for my wedding ring. Designed and made within a week. Happy customer
dan hooper
dan hooper
03:28 01 Nov 22
Have used this jewellers a few times and always a professional and friendly service, with excellent workmanship.
Caroline McCreath
Caroline McCreath
16:15 28 Oct 22
I recently went to Paul Granelli to get my husbands gold chain repaired and polished for his 40th birthday, the lady was so lovely and helpful, the chain was presented back to me absolutely good as new and I was also given a lovely box to put the chain in, I’m so pleased I chose Paul Granelli and will be definitely going back again for future gifts.
Danielle Hague
Danielle Hague
19:51 27 Oct 22
I had three pieces of jewellery repaired. Christine and Lesley were kind helpful patient and professional.My jewellery has come back to me in immaculate condition and looking brand new. I highly recommend Paul and his team. Thank you so much.
pamela campbell
pamela campbell
10:57 24 Oct 22
Superb experience due to technical expertise with a kind and very professional service. I sought Paul Granelli because of their reputation. The result was fantastic and their knowledge very helpful. I’m delighted. Thank you.
Ashleigh Dawson
Ashleigh Dawson
13:02 18 Oct 22
After losing a diamond from my ring, Paul advised and repaired my precious ring beautifully. The replacement diamond was matched perfectly with the other remaining diamonds and it looked like new once repaired. Fantastic repair and service.....would highly recommend.
Jayne Cash
Jayne Cash
19:22 14 Oct 22
Fantastic service! Paul made my son exactly what he wanted, within a very short timescale. Gorgeous chain which is really good quality. Great service would highly recommend 😊
Elaine Hull
Elaine Hull
22:13 09 Oct 22
Recently had a ring repaired and wedding and engagement rings cleaned and polished. Excellent service and helpful to have the workshop on-site so the work was done really quickly and to a high standard. Would highly recommend.
Laura
Laura
21:08 04 Oct 22
We urgently required our wedding bands to be resized before the big day!Paul and his team were able to do this for us very quickly, we can't thank them enough.Many thanks
Stewart Taylor
Stewart Taylor
08:21 04 Oct 22
Purchased a watch from Paul. Very pleased with the watch and service I received. Will definitely purchase from Paul in the future.
Barry Kearsley
Barry Kearsley
17:12 01 Oct 22
Great customer service. I had a ring resized and slightly altered and now I am enjoying wearing it again - comfortably!
Anna Whalley
Anna Whalley
11:05 26 Sep 22
Absolutely fantastic service received here. Repaired and remodelled a vintage platinum diamond ring set which had belonged to my mother. Staff were caring and helpful and advised what needed attending to due to the ring’s age. Final result was stunning. Would not hesitate to return or recommend them. Thank you so much.
Karen Chapman
Karen Chapman
15:34 23 Sep 22
Excellent service. Christine was extremely helpful, listened to what I needed and gave great advice. The ring I ordered came quickly and is beautiful.
L Jones
L Jones
06:44 21 Sep 22
Very professional polite and engaging. They have done neat, beautiful work on items of jewellery that I cherish. Wonderful, I recommend them if your looking for gifts or personal items of jewellery or to make good jewellery that has lost a stone etc. the service is amazing. If it can’t be done, they will let you know, if it can you won’t be disappointed. Thanks
Marcia Oliver
Marcia Oliver
06:41 12 Sep 22
Just want to say a huge thanks to Paul and Christine. This is the third time I have used them for meaningful items. Each time I have been really happy with the service, speed, communication and workmanship. I didn't hesitate to recommend them to friends and I'll definitely go back soon. Thanks again
Paul Reddy
Paul Reddy
15:03 05 Sep 22
Very helpful and friendly staff, made a fabulous ring for me incorporating diamonds from my mother’s jewellery
Fiona Mattocks
Fiona Mattocks
08:30 28 Aug 22
Very pleased with the quality of service, the communication and the time it took to have a new clip put on a bracelet and two rings resized. The end results were superb. Thank you
Jannette Stewart
Jannette Stewart
18:46 19 Aug 22
My elderly Mum's watch needed repairing so we called into Paul Granelli Jewellers. Christine was so lovely with my Mum and really helpful and the watch was repaired in super-quick time. I certainly recommend this jewellers.
Richard Hicks
Richard Hicks
14:03 17 Aug 22
Lovely business, beautiful jewellery, really friendly and helpful, can’t wait to go back!
Dallas Jones
Dallas Jones
11:27 16 Aug 22
Christine was really helpful and accommodating and went out of her way to deliver good customer service even though they were having a really busy day! Appreciate it so much, thank you!
Chloe M
Chloe M
12:34 10 Aug 22
Paul has just remodelled my platinum engagement and wedding rings and has also created another diamond band for me. They are all beautiful! I’m so pleased with them. Fab service and communication from the staff. I would definitely recommend them.
Nicola Turner
Nicola Turner
20:33 02 Aug 22
Fantastic service. Had my wedding and engagement rings cleaned and repaired here and they look fantastic. As good as they did 25 years ago.
E Whelan
E Whelan
10:24 19 Jul 22
Fantastic jeweller. Used him several times and remodelled and repaired jewellery perfectly. I’m coming back!
S B
S B
14:22 12 Jul 22
Amazing people, amazing customer service, always friendly with a smile willing to help for any requests!!
Thomas Vourgidis
Thomas Vourgidis
09:18 02 Jul 22
Always great service at PaulGranelli. Christine - front of house - super helpful and speedy services when you need her. My first choice.
Steve Kirk
Steve Kirk
19:36 01 Jul 22
Absolutely over the moon with the gorgeous signet ring that Paul made for us.Beautiful design and quality in his work, so pleased with it.Great service from start to finish. Lesley and Christine totally listened to what we wanted and made it happen!
Julie Newall
Julie Newall
11:03 01 Jul 22
Really friendly and helpful staff, I had some jewellery valued for probate. Would use again.
Joanna Wilde
Joanna Wilde
06:01 01 Jul 22
Great service. Repaired a piece of jewellery with huge sentimental value which other places didn’t want to know about. Good price, and kept informed throughout. Thanks!!
lewis brown
lewis brown
19:06 25 Jun 22
Sort my wife out with all her jewelry from Paul G. Great service, price and options for all your jewelry needs.
simon johnson
simon johnson
14:03 25 Jun 22
Great customer service every time I've been in. Had three beautiful pieces made from here and have been so pleased each time. Will definitely continue to use this jewellers.
Hayley Johnson
Hayley Johnson
14:02 25 Jun 22
I have been to Paul Granelli jewellers in Bramhall several times and Christine has been most helpful, especially with repairs. They are always a pleasure to deal with and I can definitely recommend them
sue johnson
sue johnson
11:33 24 Jun 22
I have my ring done here and Paul did a lovely job . Christina was serve me and she gave me a good advice about the ring style . My sister in law had hers done here as well and we both love this place . Highly recommend ❤️
selena pham
selena pham
10:07 24 Jun 22
I have enjoyed the service of Paul for many years now. He has always given excellent service with high quality jewellery. Many of the items provided have been beautifully created by Paul. I must also add that Christine who acts as front of house is a most valuable asset to the business. She is very knowledgeable and extremely pleasant to deal with, always ready for a chat
Nigel Green
Nigel Green
15:17 23 Jun 22
Absolutely fantastic service from start to finish! Could not recommend Christine and Paul enough. My partner bought my engagement ring which is absolutely beautiful.
Amber Halliday
Amber Halliday
14:40 23 Jun 22
Paul came to my rescue after I had experienced difficulty with a different jeweller/company, following being dissatisfied with my engagement ring setting. Paul listened to my concerns and was very informative and honest about what could be achieved. Paul's knowledge and guidance helped me to receive a refund for the setting I was dissatisfied with from the previous company. Throughout the process I was kept up to date by Christine who was always at the end of the phone to assist me with any queries. My new bespoke engagement ring is more than I could have hoped for. The attention to detail really is a testament to Paul's experience within the industry. On request Paul also kindly filmed parts of the creation of my ring, a very special memento which i cannot wait to see. Paul worked especially hard to ensure my ring was ready for Christmas eve. I would definitely recommend his services and I am eternally grateful for his superior craftsmanship. I am sure we will be back for our wedding bands!
Parisa Louise
Parisa Louise
14:58 27 Dec 21
Fantastic service. I’ve bought a few pieces from Granelli but wanted a necklace for my wife’s birthday. With little more than a vision and a budget, Christine was inspired in making it a reality. My wife really loves the diamond necklace that was made just for her.
Matt Blake
Matt Blake
12:58 26 Dec 21
I purchased a Rolex Submariner 126613LN from Paul Granelli direct from the shop.The watch was always the goal but Paul and Christine made the journey so much better. You're lovely people and that's what made me come to you.Thank you so much and I will enjoy wearing it for many years to come!
Andrew Lees
Andrew Lees
13:57 06 Oct 21
Ally Kirkbride
Ally Kirkbride
16:23 05 Dec 20
Fantastic service from Christine as usual. Always a pleasure to visit . Friendly and knowledgeable. I have purchased nurmous rings . Had sizing changed and re styled with quality . Always a phone call to up date and amazing that I can call anytime to have my rings cleaned. Excellent customer service .
Jill Miles
Jill Miles
23:47 18 Feb 20
I didn't actually purchase directly from Paul. My Girlfriend surprised me with a gift (Cartier Roadster Chronograph) watch which I have always wanted. She has had nothing but good praise for the service she received from Paul and Christine which went on for some time from choosing the watch, preparing it etc and keeping in contact with her both face to face and via the phone.When my partner gave me the watch I was very happy however being a used watch there were a couple of scratches and a link that needed taking out in order for it to fit me properly. I have just visited the shop myself today to get these minor jobs done and true to their word within an hour my watch was ready to collect fitting perfect and looking even better than when I first received it. I to can now echo my girlfriends feedback and say they were both a pleasure to deal with. Would highly recommend.I didn't get to thank you Paul when collecting as I believe you had left for the day and incase Christine doesn't pass it on - THANK YOU! Hopefully deal with you again in the future.
Ben Cuthbertson
Ben Cuthbertson
15:16 08 Jul 19
My Diamond and Emerald eternity ring had lost a diamond so I brought it in to Paul Granelli's, a very friendly and helpful Christine sorted us out and I picked up my ring a few days later. Fantastic service would definitely recommend
Martina Bostock
Martina Bostock
12:12 29 Mar 19
Fantastic Jewellers - highly recommend for jewellery repairs.
Tom Jack
Tom Jack
14:24 14 Mar 19
Although I had to wait for my new Omega Speedmaster, the ladies at the shop kept me updated at all times and couldn't have done more to be helpful. The watch arrived and I was immediately informed and I couldn't be more pleased with my new watch. Thanks
Mark Andrew
Mark Andrew
12:23 11 Feb 19
I contacted Paul to make a bracelet for my wife for our wedding anniversary, he told me he would be hand picking all the stones himself to ensure he would be 100% happy with the finished piece, but I never expected it to look as good as it did! Simply stunning!! Thank you Paul..
Paul Hooley
Paul Hooley
08:49 21 Dec 18
Absolutely fantastic service!! Pulled out all the stops to ensure a 6 week delivery was only 3 weeks and in time for a special birthday!! Lesley, I can't thank you enough! Highly recommended.
Candice Johnson
Candice Johnson
20:44 12 Oct 18
The service from Paul and his team was very professional in getting the watch I required and the handover procedure thereafter. I will be using their services again in the future. Thank you.
Darren Steane
Darren Steane
12:46 23 Nov 17
Just been to collect my re-modelled engagement ring and have to say I am absolutely thrilled with the results! It has been completely transformed and I couldn't be happier. Thank you so much once again.
Alexandra Rowlands
Alexandra Rowlands
14:15 19 Jul 17
My engagement ring and wedding ring both needed to be resized, my engagement ring had broken and my wedding rings' engraving had worn away. I am delighted with the work carried out by 'Granellis'. Skilled workmanship, attention to detail and very personal service have taken 36 years off my jewellery and made me very happy all delivered in record time for my 36 th wedding anniversary. A big thank you,Carol.
Carol Duffy
Carol Duffy
16:05 18 Jul 17
They have a very helpful staff.
Bellyflop Live Streaming
Bellyflop Live Streaming
11:54 13 Apr 17
The experience from start to finish was fantastic. Paul listened to what I wanted and with his knowledge and guidance he was able to create a beautiful and bespoke piece of jewelry for a engagement ring. The work was completed with plenty time to spare and Paul's attention to detail brilliant. I would definitely recommend and I will be using Paul's services again. I was cheeky enough to ask for pictures of every stage of the creation and he provided. Thank you so much.
stephen@one-goal.co.uk youngy9484
stephen@one-goal.co.uk youngy9484
17:59 14 Feb 17
Paul and his staff were fantastic when making a recent purchase at his store in Bramhall, the hand made piece is everything my wife dreamed of and the process of design and purchase was an absolute pleasure
Daniel Riding
Daniel Riding
15:49 13 Feb 17
Great service, would highly recommend. Thanks for all your help Paul.
Nathan Fearon
Nathan Fearon
15:23 13 Feb 17
Great service from start to finish, unbeatable on price and the customer service was 10 out of 10.
James Dale
James Dale
15:20 13 Feb 17
Paul's knowledge and expertise of the industry really stood out to me and he and his team made me feel at ease from the outset. Sitting down personally with me Paul managed to create a mirror image of the idea I had in my head. Paul created a beautifuly bespoke and unique engagement ring that I was struggling to find anywhere else. The after care I received was second to none and I cannot thank him or recommend him highly enough.
Chris Tuson
Chris Tuson
17:30 15 Oct 16
Over the moon with my bespoke diamond ring. Paul was extremely helpful with guiding me in the design process and choosing the perfect diamond. It was all handmade on the premises and at an extremely competitive price. I've had so many wonderful comments on it and i will be highly recommending Paul Granelli Jewellers to everybody. Big thanks once again.
Laura Farr
Laura Farr
12:18 12 Oct 16
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4 Bramhall Lane South,
Bramhall, Cheshire,
SK71AF
Open 10am - 5pm. We are closed on Wednesday & Sunday.
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Google Rating
4.4
Based on 86 reviews
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Google Rating
4.4
Based on 86 reviews
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